Thelsa Mobility Solutions - Company Structure

Privacy Policy


Thelsa Mobility Solutions acknowledges its obligation to ensure appropriate security for information and inside of Thelsa’s systems in its domain of ownership and control. Furthermore, the company recognizes its responsibility to promote security awareness among all our clients.

Thelsa Mobility Solutions develops, publishes, and enforces policies and standards in order to achieve and maintain appropriate protection of information processing systems. Please take a moment to review our privacy policy, as described below.

Privacy Policy Information Thelsa Mobility Solutions

All personal data entering Thelsa Mobility Solutions by any means will not be distributed, sold or published, we commit to treat all information in confidential manner. We understand the privacy as a priority for our personnel, our processes and services provided. The information may only be provided to third parties in accordance with the provision of the services of Thelsa Mobility Solutions, including administrative, commercial and operational derived from such services activities, the information will be treated confidentially and in accordance with the current legal framework on privacy policy.


We document properly this privacy and communicated to the internal company personnel. The active employees are notified by e-mail and/or by writing about this policy and all the new employees will be given this policy in the introduction to the company.

Through proper management and strict application of criteria and controls, we will do the following:

• Full observe the conditions regarding fair collection and use of information.
• Comply with our legal obligations to specify the purposes for which the information is used.
• Collect and process appropriate information, and only to the extent necessary to meet our operational needs or to comply with legal requirements.

We ensure that everyone who processes personal information understands that they are contractually responsible for following a good data protection practice aligned with internal procedures and legal requirements.

We collect, process and transfer personal information through computerized and paper data processing systems.

We ensure that all processing and transfers of personal information are subject to reasonable confidentiality and privacy guarantees.

Notice of Privacy

This policy is advised to our employees, suppliers and customers in order to have a polite use information and provide better quality service. Customers will be informed of this privacy notice by the annex in terms and conditions within the quote we sent to our clients. You can also find this privacy policy in our webpage and at the bottom of the home page.

The information is gathered as follows: through online forms, surveys of service, phone calls, social networks and e-mail.

We use the information to provide the various services that our company offers and to maintain a continuous and direct contact with our customers.

Choice and consent

By making a request for service or information to Thelsa Mobility Solutions, whether direct or indirect request of your company, you give your explicit consent regarding the collection, use and disclosure of personal information as described in this policy. Explicit consent here means that you were clearly presented with an option to accept or disagree with the collection, use or disclosure of personal information.

What we collect and what uses we have with that information

Collected information might be classified in accordance to the intended use:

Customer identification: Name, address, contact data at home, office, e-mail, etc.
Service requirements: Movement volume, inventory of content, origin and destination as well as dates for pick up and delivery.
Legal requirements: Copy of personal ID cards, green cards, visas, passports, traveling tickets, migration status documentation, insurance policy and custom requirements.
Quality analysis: Customer satisfaction surveys, recommendations, complain or comments.

Information collected automatically in our websites

We do not collect any information about you, your location, nor any other personal data through our websites.

Our websites can retrieve information only when you share it in our online forms. For now, us websites don´t use "cookies" or any other tools that automatically collect information about the visitor.

Use of personal information, retention and disposition

The information we collect from our customers will be used only for commercial purposes, but will remain available to judicial authorities, as long as they have a search warrant.

The personal information you provide to us will allow us to fulfill your product or service order; alert you of new products or services, features, or enhancements, handle/route your costumer services questions or issues; and or notify you of upgrade opportunities, contests, promotions, or special events and offers. We may also use your e-mail address to send you messages about Thelsa Mobility Solutions and other general announcements.

We keep track of your interactions with us, including but not limited to your activity within Thelsa Mobility Solutions. We may use personal information that you provide to us to send messages to you in response to your request to perform an activity in connection with your use of any of Thelsa Mobility Solutions. We may also use your personal information to contact you when necessary.

We retain personal information only for as long as necessary to fulfill the established purposes or as required by law or regulations and, thereafter, we will properly dispose of such information.

Access to information

You can reasonably access and update your personal information by contacting Thelsa Mobility Solutions.

This policy provides basic information about our processing of your personal information and your privacy rights. If you have additional questions, you can contact Thelsa Mobility Solutions.

Disclosure of information to third parties

Unless we have your consent or except as required or permitted by law, Thelsa Mobility Solutions will not sell, share, trade or give away any information that it collects or receives regarding its users.

Thelsa Mobility Solutions may disclose information about our users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Thelsa Mobility Solutions, we may disclose information to third party in the event that a third party acquires Thelsa Mobility Solutions or its assets.

We share your information with this third parties

In order to provide a quality service, we share your information in different stages with third parties involved:

• Movers in origin or destination
• Custom brokers/agents
• Shippers or airliners
• Ground transportation companies
• Any official organization requiring information by legal causes

All those parties are informed and committed to accomplish the elements of this privacy policy and its principles; more over we have taken all legal and ethical measures to ensure that our supply chain and third parties know, understand and maintain such policy.

Privacy Principles

Thelsa Mobility Solutions is committed to protect your privacy and personal information. This privacy policy information details the type of personal information we collect, how it is used, protected an eliminated.

In Thelsa Mobility Solutions we take privacy seriously. So, to set the basics for this policy, we stand on the following principles:

1. Trust: We have always valued the trust our clients have placed in us and are committed to the responsible management, use, and protection of our client’s personal information. We will take the required actions to ensure that your information will never be available to other parties that can treat it for different intentions.

2. Transparency: We will always be transparent with you about what information we collect, what we do whit it, whit whom we share and who to contact if they have any questions. If you have any comments or questions, you always can contact us and address all questions in relation to these subjects.

3. Personal attention: If you have any concerns or questions about how we use your personal information, we will work with you to resolve them. We know how important this is for you and we are glad to address any solution to make you feel safe.

4. Prevention: We will take steps to secure and protect your information from being used incorrectly and to keep it safe measures.

5. In accordance to the law: Comply with the law and regulations that apply protection and will work with the appropriate authorities.

This privacy applies to all information we collect, in order to provide the services of Thelsa Mobility Solutions. See our contact into below for any issues and/or questions regarding this policy.
Costumer attention:
Within Mexico:
(81) 82203550
From outside Mexico:
+(52) 8182203550

Security for privacy

We protect personal data against unauthorized access (both physical and logical) aligned with our internal IT policy and procedures. We will take appropriate security measures against unauthorized access or alteration, disclosure or destruction of personal data and against accidental loss or destruction. Personal data will only be accessible to authorized personnel.

In the event of a possible security breach that leads to the destruction, loss, alteration or unauthorized disclosure or access to personal data, the affected parties will be notified in accordance with our information and systems security policies.

Backup database

As a backup of the information generated by the different users, backups are made daily on the backup server of the Windows Server 2012 server. This server is located in Mexico. All information is protected and sheltered by external peripherals and in the cloud.


We keep accurate, complete and relevant personal information as reasonably possible and only for the purposes identified in this policy.

We recover your personal data from the following channels: Thelsa Mobility Solutions application form, online forms, exchange of personal data of agents in order to provide services, service surveys, telephone calls, social networks and by direct email to Thelsa Mobility Solutions.

Please note that we have shared the responsibility regarding the accuracy of your personal information. Please let us know of any changes in your personal information.

Monitoring and enforcement

There is a quality department that ensured the supervision of this policy and organizes internal audits.

We monitor compliance with our privacy policies and procedures and have procedures to address complaints and disputes related to privacy. All Thelsa Mobility Solutions staff is aware that a violation of the rules and procedures identified in this policy may lead to disciplinary action against them. If you believe that your personal information is not handled in accordance with applicable law, GDPR Regulations or our privacy policy, you may file a complaint with Thelsa Corporate Legal Department, which will investigate the complaint.

In case of breach of the GDPR Regulations, we will investigate this breach within the applicable deadline.

This policy is part of our corporate strategy. It is prepared by our senior management who has a system for monitoring the status of their application over time, through periodic reviews integrated to the internal audits of our management system, as well as whenever the environment of our organization demands it. If the policy is modified for any reason, all those involved will receive a notification of this change immediately upon termination and release of said modification.

Policy valid as of: January 1, 2020